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All order will receive a
confirmation message from us. If you hear no news from us within two working
days. please call us at (+65) 6447 2531 , or fax us at (+65) 6447 4738 or
e-mail
All Prices listed are in
Singapore Dollar unless otherwise stated.
Prices listed are not
applicable for Festive period unless otherwise specified.
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If for any reason you wish to
change or cancel your order, please notify us as soon as possible. We are
happy to accommodate requests for changes or cancellations as long as we
receive them before the order has been sent out on delivery or prepared for
shipment. Thirty-six hours advance notice is necessary to assure a
cancellation, otherwise a cancellation charge equal to 50% of the purchase
price will be imposed. No cancellation is allowed on date of delivery
or if delivery was attempted.
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When you order from
Blossoms & Leaves
we collect the following information:
your name, telephone number, email address, billing information (credit card
number, expiration date and billing address), products purchased, any
relevant promotion code and information (gift certificate redemption code,
for example) and, if relevant, the recipient's name, address and telephone
number. Information you enter is collected even if you cancel or do not
complete an order
Customer can rest assured that
whatever information's given to us will be treated with the strictest
confident.
We use information we collect
from you to process your orders, to provide an enhanced and more
personalized shopping experience and to inform you of offers and discounts.
We will not disclose, sell,
exchange or trade with any parties the information's collected.
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We aims to give full assurance
on customer satisfaction for every service provided. We guarantee that our
items are of best quality.
If you are not satisfy with
our item for any reason, we will replace you a similar item to the full
value of the order.
We will try our very best to
fulfilled your request. In certain case, where stock is unavailable. We
reserves the right to make appropriate substitutions whilst maintaining the
quality and value of your order. Please refer to our
Substitution Policy
for
details
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We generally try to keep our
prices fixed even during Festive period, however, due to a shortage of
supply, prices during the week prior to a holidays may be increased
Our prices is valid for the
day of delivery, as such ordering in advance of an anticipated holiday will
not result in lower price, we will still billed you on the prices effective
for the date of delivery.
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Christmas Week: 19th
December to 24th December
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Christmas Day: 25th December
-
Lunar New Year Week : One
week prior to the 1st Day of Chinese New Year.
-
Valentine Week: 8th February
to 13th February
-
Valentine Day: 14th February
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We are dedicated to delivering
your floral and gift orders in a timely manner. The actual time and date
your order is delivered is affected by the time of day your order is placed,
the method of delivery or shipping you select, weather conditions.
Our
delivery policies
explain the delivery options available to you and how we process orders.
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You may inquire into the
status of any existing order by calling customer service at 1-6447-2531 or
you may e-mail us at
Please have your confirmation
number available for prompt service. If we have any difficulties with your
order, we will contact you by telephone and/or e-mail.
Floral Deliveries to
Singapore
In Singapore, same-day
delivery is generally available Monday through Saturday on orders received
before 12:00 pm in the recipient's time zone (Saturday - refer to our
schedule).
Orders received after that time may be delivered the next delivery day.
There are no deliveries on Sundays and Public holidays. We cannot
guarantee same-day delivery during peak floral delivery periods including
Christmas, Valentine's Day, and Mother's Day. Please make sure that your
order information is accurate and complete in order to avoid delivery
delays.
Floral Order Delivery Times
Deliveries are make normal
business hours (9 AM to 5 PM), we are unable to guarantee delivery
requests for a specific time or within an hourly range. Requests may be
taken for either an AM or PM delivery, but they cannot be guaranteed.
International Floral
Deliveries
Due to the various time
zones between countries, same day delivery is not available. Next business
day delivery is available to most areas for orders received by 12 noon
SGT. We can only guarantee delivery dates for orders received two business
days in advance.
Holiday Delivery Information
Due to increased
volume of floral and gift orders being delivered during peak holiday
periods, most florists require flexible delivery dates during these times.
For this reason we cannot offer our same-day delivery service during the
following major floral holiday periods: Christmas, Valentine's Day,
Easter, and Mother's Day. For a detailed schedule of our delivery, please
referred to our
Delivery
Schedule
For all urgent order, call
for an immediate confirmation.
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We do not have any deliver
time guarantee, unless for funeral and weddings. Order will be deliver
during regular business hours unless otherwise stated in our online form.
If your flowers need to reach the recipient at a specific time, please
indicate in the 'special instruction' column, The delivery time
requested is not guaranteed, but we will do our utmost to meet your delivery
time request.
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We will attempt delivery and
try to reach the recipient later by phone, if provided. In the absence
of the addressee, the florist making the delivery is authorized to leave
with a reliable third-party (e.g. a neighbor, receptionist, porter, funeral
parlor, etc) deemed suitable for passing on the flowers to the addressee.
Our delivery personnel may
choose to:
-
Leave the arrangement with a
neighbor and attach a note to the recipient's door stating who accepted
the arrangement on their behalf.
-
Leave a note on the
recipient's door asking the recipient to call the florist's shop and
arrange a convenient time for re-delivery.
-
Call the recipient first to
arrange a delivery time, telephone of recipient must be provided.
-
If the recipient is at work
all day, we suggest sending the arrangement to the workplace. Incomplete
or incorrect address or phone numbers may delay delivery.
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We welcome you to comments on our web site,
our products, our organization, or anything else that comes to mind. All
comments, suggestions and inquiry on our products or courses can be
made with this
Enquiry Form.
For voice confirmation, please
call +65 64472531 or fax to +65 64474738
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Customer could either email us
a picture of what they wants, or they can let us know the type of flowers,
type of arrangement etc that they preferred and we can give customer a quote
before they purchase.
Alternatively, customer can
give us their budget and we can work out a suitable arrangement or bouquet
for the customer. A quote will be provided before customer make a
purchase
For
detailed explanation on customization please refer to our
customization page.
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We used all natural flowers or
foliage in our arrangement or bouquet, replacement is never used to replaced
a natural items with one which is non-natural.
When we do used non-natural
flowers or foliage in our arrangement, it is used to enhance or add value to
the arrangement, rather then to replace a non available items.
For example, in a vegetative
design, dried twigs and accessories like bird nest, pine cones or even sea
shell etc may be used, but these items are added merely to enhance or accent
the arrangement. Or in a bouquet, a teddy bear or a soft toys may be
included as an add-on items. Or balloons or mylar may be used to
accent an arrangement but never used to replace the focal point of an
arrangement.
Our designer will never replaced a rose or tulips or
sunflower, simply because he do not have the items, in such situation, we
will applied our well publicized
substitution guidelines to the arrangement.
In short, if you sees in a mixed arrangement sunflower
as the
feature flowers, you will not expect to see a
non-natural sunflower when the arrangement arrived. If non-natural
items is used, it will be advised before hand.
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Kindly enter the following
details: Full name and address of the hotel - telephone number of hotel (if
available), Room number (if available), Name of the tour operator (if
available...and lastly, state the full name of the recipient as registered
in the hotel. The delivery is only granted to the reception desk of
the hotel.
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Please enter the following
details: Full name and address of the hospital, telephone number of the
hospital (if available), Ward/Room/Bed Number, Maiden name of the recipient
if order goes to the maternity ward... and last but not least, state the
full name of the recipient. The delivery is only granted to the
reception desk of the hospital. Kindly note that some hospitals do not
permit to have flowers delivered to the intensive care. In this
case, delivery is only granted to the reception desk of the ward.
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Special instructions can be
added during the ordering process. If you have additional delivery
information, kindly enter it in the 'special instruction' column found
within the order form.
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