Web Policy

Warranty of Goods/Services

All our goods/services will serve their intended functions.

Customer satisfaction is very important to us. The guarantee assures you that all orders are handled by experts and are of first-rate quality. All flower arrangements will be fresh and delivered personally. We guarantee the conscientious fulfillment of every order processed. Our guarantee comprises:

• delivery of the ordered product by us

• in fresh and perfect condition

• on the requested date

• at the price offered by on website on the day of delivery.

Nevertheless, should there be any complaint, the addressee can of course contact the us. We guarantees the delivered product for at least three days - 72 hours after delivery - with respect to quality, and will replace the product with another one if the flowers or plants that are the subject of any claim are returned to the shop intact within this period. This guarantee is your assurance that your order will be executed with love and care, and that only the highest quality products will be used. However, should you not be satisfied with the delivery or quality, please let us know within 5 days latest from the date of delivery.  Please note, as a general rules, the principle for objective test will apply to complain of quality.

Needless to say, all information required to process your order will be treated confidentially and will not be passed on to third parties. Please contact our customer service for all your questions and suggestions. We thank you for the trust you've placed in our online marketplace.

Terms of Warranty

All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.

Prices
All our prices are net. Discount to registered user will be based on the tier in which they are registered. No discounts will be given unless during promotions or for special priced items.

Delivery services

Delivery is free for goods purchased above S$50.00 and delivered within Singapore.  A delivery charge of S$15.00 will be included into your bills when goods purchased is less than S$50.00. For information's on delivery points which will incurred additional charges, Please refer to our delivery schedule.

Payment Processing

We only accept VISA, MASTERCARD for online payment and Corporate cheques payments, COD, AMEX and DINERS for offline payment.
We ensure accuracy in our billing as all our transactions are automatically processed.

Cancellation of Orders

We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
We will not entertain any cancellations once the order is confirmed and submitted by the customer.

Confirmation of Orders

We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

Exchange & Refunds

All our goods sold are non-exchangeable and non-refundable.

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or services,

please contact us at

Tel: 65 63482296,

Fax: 65 64474738,

Email:

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to:

BusinessTrust Secretariat :

Mr. Ramesh Vakkiprath

35, Selegie Road, #09-25, Parklane,

Singapore 188307

Email: ramesh@cnsg.com.sg

http://www.commercetrust.com.sg